At dinner tonight hubby and I were discussing the Jet Blue flight attendant who recently made headlines for his response to a difficult passenger. As I've read, the flight attendant got on the loudspeaker of a flight, said some choice words, grabbed 2 beers and exited the plane via the emergency chute.
Hubby and I chatted with our server a bit about dealing with difficult customers and I was impressed by his response. Our server stated that he represents the restaurant and doesn't express his frustration. He is there to make sure customers come back, but should a person, even if it is their job, be expected to take some of the abuse that is doled out to them? What is the appropriate response when you are there to provide customer service to someone who is treating you, you a person, poorly?
Also, I was dismayed to hear that this server often receives tips of only 10%. That is insulting.